Online Banking Login

FICO® Score FAQs

  1. What are FICO® Scores?

    FICO® Scores are numbers that summarize your credit risk. Scores are based on a snapshot of your credit file at particular consumer reporting agencies at a particular point in time, and help lenders evaluate your credit risk. FICO® Scores influence the credit that’s available to you and the terms, such as interest rate, that lenders offer you.

  2. How are FICO® Scores calculated?

    FICO® Scores are calculated from many different pieces of credit data in your credit report. This data is grouped into five categories as outlined below. The percentages in the chart reflect how important each of the categories is in determining how FICO® Scores are calculated.

  3. pie chart bullet
  4. How often will I receive my FICO® Score?

    As an active Healthcare Systems FCU credit cardholder, you will receive your FICO® Score 8 based on Equifax data on a quarterly basis, when available.

  5. Will receiving my FICO® Score impact my credit?

    No. The FICO® Score we provide to you will never impact your credit score.

  6. Why is my FICO® Score not available?

    A few reasons why you may not see your credit score include: if your credit history is too new (generally less than 6 months of credit history); if you have a joint account; if you opt out; if you have key information that is mismatched or missing, as one example, an address change that has not been updated with Healthcare Systems or; if your account status is abandoned, bankrupt, fraud, lost or stolen, closed, revoked, or charged off; or if you have no account activity such as no purchase transactions, fees, interest, or payments for approximately 30 days.

  7. Where does the information used to calculate my FICO® Score come from?

    A FICO® Score is based on the credit information in a credit file with a particular consumer reporting agency (CRA) at the time the score is calculated. The information in your credit files is supplied by lenders, collection agencies and court records. Not all lenders report to all three major CRAs. The FICO® Score that we provide to you is based on data from your Equifax report as of the ‘pulled on date’ shown with your score.

  8. What are Key Score Factors?

    When a lender receives a FICO® Score, "key score factors" are also delivered, which explain the top factors from the information in the credit report that affected the score. The order in which FICO® Score factors are listed is important. The first indicates the area that most affected that particular FICO® Score and the second is the next significant area. Knowing these score factors can help you better understand your financial health over time. However, if you already have a high FICO® Score (usually in the mid-700s or higher), score factors are informative but, not as significant since they represent very marginal areas where your score was affected.

  9. Why is my FICO® Score different than other scores I’ve seen?

    There are many different credit scores available to consumers and lenders. FICO® Scores are the credit scores used by most lenders, and different lenders may use different versions of FICO® Scores. In addition, FICO® Scores are based on credit file data from a particular consumer reporting agency, so differences in your credit files may create differences in your FICO® Scores. The FICO® Score 8 based on Equifax data that is being made available to you through this program is the specific score that we use to manage your account. When reviewing a score, take note of the score date, consumer reporting agency credit file source, score type, and range for that particular score.

  10. Why do FICO® Scores fluctuate/change?

    There are many reasons why a score may change. FICO® Scores are calculated each time they are requested, taking into consideration the information that is in your credit file from a particular consumer reporting agency (CRA) at that time. So, as the information in your credit file at that CRA changes, FICO® Scores can also change. Review your key score factors, which explain what factors from your credit report most affected a score. Comparing key score factors from the two different time periods can help identify causes for a change in a FICO® Score. Keep in mind that certain events such as late payments or bankruptcy can lower FICO® Scores quickly.

  11. How do I check my credit report?

    It is a good practice to review your credit report from the three national credit bureaus; TransUnion, Equifax and Experian at least once a year and especially before making a large purchase, such as a house or car.

    Because your FICO® Score is based on the information in your credit report, it is important to make sure that the credit report information is accurate. You may get a free copy of your credit report annually. To request a copy of your credit report, please visit: Please note that your free credit report will not include your FICO® Score.

  12. Why are you providing FICO® Scores?

    Reviewing your FICO® Scores can help you learn how lenders view your credit risk and allow you to better understand your financial health.

Additional FICO® Score Information

FICO® Score Educational Videos

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries. Healthcare Systems FCU and Fair Isaac are not credit repair organizations as defined under federal or state law, including the Credit Repair Organizations Act. Healthcare Systems FCU and Fair Isaac do not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating.