Online Banking Login

Touch Tone Teller

touchtone

The Touch Tone Teller is ready when you are – anywhere you have access to a telephone.

Flexible and convenient, the Touch Tone Teller is also secure. Your account is accessed only by using your four-digit PIN, which is verified each time you can. Maintain the security of your account by keeping the PIN confidential. Credit Union staff will not ask for this number, please do not give this number to anyone over the telephone.

Touch Tone Teller does not allow cross-account transactions. This prevents anyone else from being able to access your account.

Steps

Step 1 Call the Touch Tone Teller by dialing 703-776-2498 or 1-800-250-3884. The computer will answer and ask you to...
Step 2 Enter your account number and #.
Step 3 Enter your PIN and #.
Step 4

Select Transaction

If you are making an inquiry, press 1, then :hash:
If you are making a share-to-share transfer, press 2, then :hash:
If you are making a share-to-loan transfer, press 3, then :hash:
If you are making a share-withdrawal, press 4, then :hash:

Step 5

Inquiries

If you are making a Share inquiry, press 1, then :hash:
If you are making a Loan inquiry, press 2, then :hash:
If you are making a Certificate inquiry, press 3, then :hash:
If you are making an inquiry for a Single Check, press 4, then :hash:
If you are making an inquiry for Multiple Checks, press 5, then :hash:
If you are making a Payroll inquiry, press 6, then :hash:

Step 6 For shares, loans and certificates of deposit, enter the sub account number
If you are making a Saving Account Inquiry, press 1, then :hash:
If you are making a Holiday Club Account Inquiry, press 2, then :hash:
If you are making a Vacation Club Account Inquiry, press 3, then :hash:
If you are making a Checking Account Inquiry, press 9, then :hash:
Step 7

Step 7:   Enter dollar amount and :hash:.
Touch Tone Teller automatically adds the decimal point.
If you press 5-0-0, you will get $5.00.
To get $500, press 5-0-0-0-0.

To cancel a transaction, simply enter *:hash:.  Touch Tone Teller responds, "Thank you, goodbye."
Note: If you are requesting a check withdrawal, any requests made before 3:00 p.m. are mailed the same day.  Any checks requested after 3:00 p.m. are mailed the following day.

Special Information Messages

The Touch Tone Teller also uses several special information messages. These include:

System Unavailable
The system is reconciling its activities for the day, month or quarter.

Timeout
The computer automatically says goodbye if a response to a question is not made within 30 seconds.

Invalid Entry
Entry made improperly and not understood by the computer.

Too Many Errors
You have made four invalid entries.

Call Credit Union
Call Healthcare Systems FCU at 703-776-2700.